Unfortunately this Microsoft message is not very helpful. This Windows error appears to occur when a memory card was in place prior to a shut down, and has now been removed. The operating system thinks there is a drive missing, and thinks this is the CD drive. Putting a memory card back in can solve this problem. The error message will often include: “Windows - No Disk: Exception Processing Message 0xc00000013” and additional parameters.
We identified this error in 2008. It is now checked for, and repaired by our program so only occurs in older releases of our programs (up to 4.02). 4.03 and later are not affected.
1. If the program has installed, apparently OK:
A) Uninstalling (via Control Panel) and reinstalling has been reported as solving the problem on several occasions.
B) If pressing “retry” several times works, we have a fix: Please contact us for the file needed, stating the version of Wordshark or Numbershark affected, OR upgrade.
C) Uninstalling (via Control Panel) and reinstalling to c:/Documents and Settings/All Users/Application Data (in XP, or similar “more public” area in Vista or Win7) has also solved the problem on occasions.
2. If the program will not install:
A) Ensure you are signed on as the computer administrator. If on a network, ensure
you are signed on as NETWORK manager, not just as a local admin.
B) Try pressing on “Continue” but also try “Try Again” several times, leaving a second
or two between presses.
C) Rarely, this can happen even when signed on as computer administrator, and the
“Continue/Try Again” do not work. This has so far only been reported on machines
with an external hard disk and 2 CD/DVD drives. Go to add/remove programs, and “Add
Program”. To date, this has worked. Please contact Support if this does not help.
D) Rarely, this message has occurred and been traced to the CD drive itself not working.
Please check by using another disk.
E) Equally rarely, this message has occured and been traced to a CD that is damaged.
If possible, try installing the disk onto another computer
