Support Site
10 Nov
2008
10 Nov
2008
White Space Ltd. Support Site
Supporting Wordshark and Numbershark
Supporting Wordshark and Numbershark
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White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE. Registered number 908615
Vista Users:
You will require your Vista Administrator’s user password to install as a restricted user, OR [as in XP] will need to be signed on as the computer administrator. One customer with “Vista Home Basic” encountered an “Error 5002” whilst installing as a restricted user, but was able to install successfully when logged on as administrator: After this, the customer was then able to use the program as a restricted user
During the install process, please do not worry that we are an “unknown publisher” to Microsoft!, and allow the install to proceed.
Vista Graphics: Several customers have rung to say that when loading the program they are given a warning that “The color scheme has been changed to Vista Basic: A running program isn’t compatible with certain visual elements of Windows”. This has no effect on our programs. It may, however, slow other programs running in the background. The colour scheme reverts automatically to your normal colour scheme when you close Wordshark or Numbershark, and with this, the other programs restore to normal performance.
A very small number of customers have reported some odd graphics problems on some games, and particularly down the right hand side of the screen. We are investigating. Please contact us if you note any such problems.
We have one report of an error "COM surrogate has stopped working" coupled with serious problems with text entry and mouse/cursor movement both in Wordshark and in other programs working in the background. In this Vista-specific case, a graphics driver appears to have conflicted with our program. Applying fixgraphics.exe proved to be a quick and effective solution.
Vista Service Pack 1 Since this was launched in Feb 08, we have had a very small number of customers with Nvidia cards and Creative soundcards experiencing problems. This would appear to be an issue that these companies are aware of.
Creative NVidia A review of SP1, along with a very short list of known problems is here: Vista SP1
Peer to Peer Vista Networks (more than 2 machines) Wordshark and Numbershark will not work. Later versions will typically freeze, whilst earlier versions will typically end up with corrupted data. Networks with Vista client machines do work as intended if you locate the [word][number]shark-shared directory on a server, or a XP client or a Linux file-serving machine. Vista file-locking effectively prevents a single Vista machine from allowing more than one other Vista machine to access or lock a given file.
To date, there are no other Vista-specific known issues
We have one report of an error "COM surrogate has stopped working" coupled with serious problems with text entry and mouse/cursor movement both in Wordshark and in other programs working in the background. In this Vista-
Vista Service Pack 1 Since this was launched in Feb 08, we have had a very small number of customers with Nvidia cards and Creative soundcards experiencing problems. This would appear to be an issue that these companies are aware of.
Creative NVidia A review of SP1, along with a very short list of known problems is here: Vista SP1
Peer to Peer Vista Networks (more than 2 machines) Wordshark and Numbershark will not work. Later versions will typically freeze, whilst earlier versions will typically end up with corrupted data. Networks with Vista client machines do work as intended if you locate the [word][number]shark-
To date, there are no other Vista-