Support Site Updated
 25th May 2012
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Support Site for Wordshark & Numbershark

White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE.      Registered number 908615

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Single User  (CD-based) version: Version 3.09 and  Current Version 4.
Recent CD versions of Wordshark 3s and 4 and Numbershark3  and 4 can NOT be used on RMCC3 / RMCC4:    The Single User CD versions are designed for use on computers that can be operated as stand alone machines. Whilst machines attached to some networks may be operated in this mode this is not possible with CC3 and CC4 where security features will prevent running.  Unless the school has some computers not on the CC3/CC4 system it should buy the network version of Wordshark and Numbershark.  See RM plc technical article:  TEC1213663  
Packaging Instructions
Wordshark 3s.05-4.02 packaging (38Kb) based on: http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC477674
Numbershark 3.05 -4.02 packaging (39Kb) based on: http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC483410&nav=0

See also: FAQ 9: Running the single user CD on a school network of any type

It is possible to buy in RM or other providers to carry out the packaging if you do not wish to do this yourself.

R.M. plc Products

Community Connect 3(tm) and 4(tm)  CC3  CC4

Single User version: Versions up to 3.08 (All now discontinued)

 Early CD versions of Wordshark 3s and Numbershark3 can be used on CC3 / CC4 on machines with CD drives, with the following adjustment, but note that this may require significant tech time, and potentially reduces network security:  By default, CC3 restricted users are unable to run  our CD-based programs, as for security reasons restricted users may  not run executables from a CD. It is, however,  possible to set up a new CC3 user group with permission to do this, using the features in the policy editor called "Type Manager". This is part of "Station Control Optimisation".  Please contact RM plc if unsure how to operate this feature within CC3.
See RM plc technical article:   Title  “RM Type Manager”  Published:  04 Jan 2005   Content Ref: NWS242579  

Network versions

Our network product can quickly and easily  be packaged, the longest job being the time needed to set up a “clean” PC. NOTE that each network disk is unique to each school, so other schools’ packages WILL NOT WORK!   


Packaging Instructions:  Wordshark and Numbershark 4.03 & later for CC3 and CC4

Releases 3.01 to 3.05  are NOT compatible with  CC4, and would need to be upgraded if  you are moving to CC4.  (Contact Sales for an upgrade price).


Releases 3.06 to 4.02 (up to Dec 08)


Update Nov 2010: Schools on CC4+ Win7x32 bit confirm successful packaging of v4.07, when following the 4.03+ instructions. v4.06 was the first Win7-compatible (32 and 64-bit) release.

What to do if you obtain an “Error code 9” or “Error code 1306” on package deallocation

CURRENT RELEASES:

Network versions from  4.03 (from Jan 09)

The more recent network versions of Wordshark and Numbershark  from 4.03 are compatible with CC3 and CC4, and work well with Active Directory.

Older Network versions of Wordshark and Numbershark  from 3.06 to 4.02 are compatible with CC3 and CC4. The network disk has to be installed as a CC3/CC4  "package".  The standard MSI on our network disk is not designed for CC3, and should not be used.   Technical articles using the CC3 “Application  Wizard”, based with permission on the RM technical articles, are linked above:  Note that the “video tutorial” on the RM Website may be useful, but please do not attempt to use the Wordshark 3s.08 - RM Package Blueprint: Published Date : 24 Jul 2008   Content Ref: DWN1262576 as this only works for the single school for which the disk was produced!


We are pleased to have worked with the RM Packaging Dept at Didcot to produce instructions complete with screenshots for packaging / installing these Wordshark & Numbershark network versions onto CC3 and CC4. They have been tested on the CC3 and CC4 testbench networks at RM, jointly by staff from RM and White Space. Many school techs have now used these instructions and confirmed that they have found them clear and helpful, though we are always pleased to have comments and ideas for further improvement.

Update Feb 2012: Schools with CC4.3 (Server 2008 + Win7) confirm successful packaging using the instructions (PINK, above). One school reported a problem deploying desktop icons (see p20), but this has not been replicated. We would like to hear from more CC4.3 schools - “Can our instructions be improved for CC4.3?”