Support Site Updated
25th May 2012
25th May 2012
Support Site for Wordshark & Numbershark
White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE. Registered number 908615
Support Tel: 020-
Views since 16 Dec 2010
Currently viewing
There are very few known issues on Apple Macintosh computers. Click for details.
The following are the most common issues on Microsoft Windows PC computers:
The following are the most common issues on Microsoft Windows PC computers:
1. XP Patch
Using a CD-Rom version of Wordshark3 or 3s or 4, or Numbershark 3 or 4, running on a Windows XP computer:
The program installs, but refuses to load if you are signed on as a restricted user.
in some cases it will only work if a user with XP administrative rights signs on first.
2. Graphics Problems
On all versions, on any Windows operating system:
The program installs, but when you try to run it,
A) t freezes at the login box, (or the login box disappears) OR menus fail to drop down OR blocky bits of program are left all over the screen
B) The cursor disappears OR you get grey screens on some games
3. Program opens to first splash screen, sits for 15-30 seconds, then closes
4. Details Lost
Student details are not saved (PC versions) or licence details requested every time
If signed on as a “Temporary Student”, details are not saved. Otherwise they should be saved.
5. Freezing
The program freezes intermittently (all versions, all operating systems)
6. Slow loading
The program loads and/or runs very slowly across a wireless or old network
7. Does not run
The program fails to run after appearing to install successfully
8. Older versions on XP
Running Numbershark (original) or Wordshark (original, version 2 or 2L) on XP or later
Using a CD-
in some cases it will only work if a user with XP administrative rights signs on first.
2. Graphics Problems
On all versions, on any Windows operating system:
The program installs, but when you try to run it,
A) t freezes at the login box, (or the login box disappears) OR menus fail to drop down OR blocky bits of program are left all over the screen
B) The cursor disappears OR you get grey screens on some games
3. Program opens to first splash screen, sits for 15-
4. Details Lost
Student details are not saved (PC versions) or licence details requested every time
If signed on as a “Temporary Student”, details are not saved. Otherwise they should be saved.
5. Freezing
The program freezes intermittently (all versions, all operating systems)
6. Slow loading
The program loads and/or runs very slowly across a wireless or old network
7. Does not run
The program fails to run after appearing to install successfully
8. Older versions on XP
Running Numbershark (original) or Wordshark (original, version 2 or 2L) on XP or later
Summary of Significant Known Issues:
| World Clock |
| Uncaught_exception |
| Mac-Java |
| Parental Controls |
| Mac graphics problems |
| Mac Error Code 10 |
| Mac icon bounces |
| Mac-error-code-10-details |
| Cannot find main class-Vista |
| Main-Class-Further-Notes |
| Vista-fatal-exception |
| File Sharing & Security |
| Simple File Sharing |
| fixgraphics.exe |
| Sprites fix |
| CD-fizzle-after-splash-screen |
| School-CD-fizzle-after-splash-screen |
| network-fizzle-after-splash-screen |
| Networks - Instructions |
| CSE |
| Ranger |
| RM |
| Viglen-Classlink |
| Winsuite |
| Mac networks |
| Ergo-Free2Teach |
| hdguard |
| c2k |
| Logging_on |
| Upgrading_networks |
| Importing_students |
| registering |
| active_directory_logon |
| Importing-students-detailed-instructions |
| Import via Notepad |
| Upgrading-from-DOS-versions |
| Upgrade-to-network-from-CD-Version |
| Upgrading-network-to-later-network |
| Increasing-user-number |
| Community Connect |
| Winsuite Paths |
| Data Backup |
| Usernames |
| Passwords |
| Hidden Files |
| IWB safety |
| Fast CD drive safety |
| Numbershark hints |
| IWB |
| student_records |
| detailed_courses |