4. Freezing

Freezing even when freshly installed:
You may have a soundcard which is not refreshing memory correctly. Sign into the computer as  Wordshark or Numbershark Administrator. Go to Admin / Advanced Features  /  Refresh Sound Routines regularly

The program freezes (all versions, all operating systems)
On CD versions, this is usually caused by a CD that has scratches or other damage. A replacement can be provided on receipt of the old disk (however damaged!) for a small administration charge. Contact Sales on 0208 748 5927 (+44 from outside UK).
More rarely, freezing is caused by a virus or other cause corrupting one or more files, and an uninstall+reinstall is worth trying, coupled with manually deleting the contents of shark-shared or wordshark-shared.

On Network versions, this is usually caused by
A) one or more program files being corrupted (to test this, try recopying program files to the -public and -program folders from your network install disk)
OR
B) by more than one teacher or student logging on with the same user ID at the same time. You will need to contact us for advice. Each student and teacher must have their own unique ID.
OR
C) Rarely, by a user switching off at the mains / a power failure during a “save”.  


NOTE - Versions of Wordshark 3 and 3s and Numbershark 3 earlier than release 3.04 (November 2004) were designed to run  fully from the server , and any attempt to deploy the program files to the client machines is likely to result in file corruption., resulting in freezing.