Support Site Updated
 09 Dec 2011
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Q6. The computer does not remember where we got up to - it forgets the list we are on, or games we have played, or (in Wordshark) word lists we have added in. If I add new students or courses, they seem to disappear.  
This may be due to:
A) Corrupted files
B) You are signed on as a temporary student
C) The installation was not completed correctly.  Typically, it will be due to incorrect paths or permissions on a network version. Often you will also be constantly prompted for your licence key.  On a stand-alone CD version, it can occur in rare cases where a restricted user rather than a computer administrator has installed the program.

FAQ 6:

The computer does not retain information