Support Site
10 Nov
 2008












White Space Ltd. Support Site
 Supporting Wordshark and Numbershark

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White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE.      Registered number 908615

FAQ 4: The network version keeps asking us for our licence key. Why?

 The network version, on the very first run only, and on a single computer on the network only, requires you  to input a licence key.
If installing onto several stand-alone computers, each single standalone computer will ask for the licence key once only.
If you are subsequently asked for a licence key, then the program is unable to either write, or subsequently read, the key when it loads up. This will be because
EITHER
 A) The “start-in” path is incorrect. Ensure the “start - in” , or “working directory” points to “Numbershark- Shared” or  “Wordshark - shared” (shark-shared or nshark shared for early versions)  
 OR
 B) The “permissions”are incorrect for the above folders  All users should have read, write and modify permissions for these folders, though they may then be set up as “hidden” folders after initial testing.
Most network technicians will be familiar with changing paths and permissions. If the task falls to you, and you are not so sure then please  Contact us