Support Site Updated
09 Dec 2011
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Support Site for Wordshark & Numbershark

White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE.      Registered number 908615

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Most operating systems allow you to“hide” files and folders so they are not visible to users when exploring via “my computer” or “Explorer”.  To check permissions or to back up, you need to be able to see them by unhiding them.

To see them:
a) Sign onto the network/computer as administrator,
b) Right-click “Start” and choose “explore all users”
c) Go as far down the required path as you can,
d) Go up to tools / Folder Options / View /   Then, in the “Advanced settings” panel below, look down below “Files and Folders” to “Hidden files and folders” and select the “Show hidden files and folders” button. “OK” this.
e) Click “View / Refresh”.
f) You should then be able to view the full path, and find the required folder. This may be wordshark-shared (“Shark-shared” if you have a version Wordshark 3S.02 or earlier), or numbershark-shared (“nshark-shared” if you have a version Numbershark 3S.03 or earlier).

We  recommend that you re-hide the folders after working on them.

Hidden Files: