Support Site Updated
 25th May 2012
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Support Site for Wordshark & Numbershark

White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE.      Registered number 908615

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This can happen after the program has previously worked well, if the disk becomes dirty or scratched: Try cleaning. If a scratch is present, you may need to replace the disk.
If it happens at install:
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it is usually because the program icon on the dock has been created incorrectly (e.g. If  the program has subsequently been moved to a different location).  As an easy “first try”, delete the icon from the dock, go to Applications / Wordshark (or Numbershark), find the icon and click. If the program starts OK, then move this icon direct to the dock.
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The error message occasionally happens if the Mac has multiple users, and for some users the wordshark-shared folder is set to “Read” only. Normal install methods will give this folder read and write permission.
You can look at the permissions of any Mac folder by looking at the bottom of the "Info" panel (either highlight the folder and press Apple key and 'i' key, or press "Ctrl" and click on the file/folder and choose "Get Info" from the context menu).  If you are not the administrator, some of the options might be greyed out. You may have to click the little padlock picture and type in an administrator password to make permission changes as follows below. With the network version, check for inherited permissions from a parent folder, and in Workgroup Manager, under Server Management Preferences, for all groups of users “Go to Folder” must be enabled for all users.
If  this does not help, go to Go / Applications / Utilities / Console. Load the console. Press “Clean” to start with a clean screen, then try running our program again. The Console will normally give some useful indication of what the problem is.

If you get a message: at shark.sharkStartFrame.getdefaultfont(Unknown Source)   (perhaps along with:)
 At apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52) or similar, then the problem is a corrupted font. You will need to reload fonts, check for any software updates and Java updates.
If this does not help, please contact us.
Mac Issue: Uncaught Exception