Very few problems have been reported to us from Apple Macintosh users, so please do contact us if you find any issues not covered below.

All versions:
- the Apple Mac does not have a sufficiently recent operating system
                                            - see Detailed System Requirements

 -The program has not been installed correctly. See:   
Installation Instructions v3.05(Word document) (Single user version) (best for printing)
Installation Instructions v3.05(Web-based) (Single user version) (Best for viewing on-screen)           
Installation Instructions v3.06(Word document) (Single user version) (best for printing
Installation Instructions v3.06(Web-based) (Single user version) (Best for viewing on-screen)
Use the v3.06 instructions for all later versions of Wordshark/Numbershark.

Error message: “Cannot launch Java Application: Uncaught exception in main method”
Errors after carrying out a  Java Liveupdate
Error due to Mac Parental Controls - e.g. “Wordshark 3s cannot be run with the limitations set".

All versions to 3.08

A) Graphics Problems
B) “Error Code 10”
C) The program icon bounces a few times, then nothing happens

3.06 Version:
- On 3.06 versions, we are aware of two problems, corrected in later versions,  which do not significantly affect the program:
                 A) If you have a number of students logged on to the program at the same computer at the same time, switching users should change the green centre box “Settings for [name]”. On some Macs this does not happen. Although the user changes, the green centre box still has the name for the previous user. Solution - If you need to have multiple users on the program at the same time, please contact Support for the patch.
                 B) On a small number of (usually lower powered) Macs, the “Maze” game runs poorly if you have chosen to draw your own maze and have chosen a high level of complexity.  Please allow the computer to generate the maze, to a low or moderate degree of  complexity.

3.05 Version:
- We know a very small number of customers with version 3.05 who have reported freezing or “grey screens”.  A patch for this was included in version 3.06. Please contact Support if you have these problems and have Wordshark 3s.05 or Numbershark 3.05.

Previous Versions:
Versions of Wordshark and Numbershark  prior to Wordshark 3s.05 & Numbershark 3.05 are not compatible with the Mac: Please contact Sales for upgrade prices.