Support Site
10 July
2008
10 July
2008
White Space Ltd. Support Site
Supporting Wordshark and Numbershark
Supporting Wordshark and Numbershark
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White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE. Registered number 908615
Summary of Significant Known Issues:
Please click here for the few known issues on Apple Macintosh computers.
The following are the most common issues on Microsoft Windows PC computers:
Note there are no known issues with XP Service Pack 2
Please click here for the few known issues on Apple Macintosh computers.
The following are the most common issues on Microsoft Windows PC computers:
Note there are no known issues with XP Service Pack 2
1. XP Patch
Using a CD-Rom version of Wordshark3 or 3s, or Numbershark3, running on XP :
The program installs, but refuses to load if you are signed on as a restricted user UNLESS a user with XP administrative rights signs on first.
2. Graphics Problems
On all versions, on any Windows operating system: The program installs, but when you try to run it,
A) it freezes at the login box, (or the login box disappears) OR menus fail to drop down OR blocky bits of program are left all over the screen
B) The cursor disappears OR you get gray screens on some games
3. Details Lost Student details are not saved or licence details requested every time. If signed on as a “Temporary Student”, details are not saved. Otherwise they should be saved.
4. Freezing The program freezes intermittently (all versions, all operating systems)
5. Slow loading The program loads and/or runs very slowly across a wireless or old network
6. Does not run The program fails to run after appearing to install successfully
7. Older versions on XP
Running Numbershark (original) or Wordshark (original, version 2 or 2L) on XP or later
Using a CD-
2. Graphics Problems
On all versions, on any Windows operating system: The program installs, but when you try to run it,
A) it freezes at the login box, (or the login box disappears) OR menus fail to drop down OR blocky bits of program are left all over the screen
B) The cursor disappears OR you get gray screens on some games
3. Details Lost Student details are not saved or licence details requested every time. If signed on as a “Temporary Student”, details are not saved. Otherwise they should be saved.
4. Freezing The program freezes intermittently (all versions, all operating systems)
5. Slow loading The program loads and/or runs very slowly across a wireless or old network
6. Does not run The program fails to run after appearing to install successfully
7. Older versions on XP
Running Numbershark (original) or Wordshark (original, version 2 or 2L) on XP or later
8.RM Community Connect 3 (CC3) Networks Some easily avoided pitfalls