Other known causes:
There is an older version that has not been uninstalled.
The program was installed by someone who was not a computer administrator
The wordshark-programs folder, or some of its contents, has been moved or deleted
Wordshark-programs or wordshark-public have not been allowed “read” access
The storage device used for the [prog]-shared data files has become full to capacity,
and is unable to save data
User files have become corrupted: Empty out the user files in wordshark-shared. Restart
the program and enter the licence details. If the program runs, then one or more
user files are corrupt. Contact us, as we may be able to effect a repair and advise
further.
Rarely, we have found that a “Computer Administrator” cannot install onto a networked
machine, as a network group policy has given “Computer administrators” fewer rights
than the Network Administrator: On networked machines, the installer should be signed
on as Network Administrator.
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to “Errors” page
The next most common reasons are that the admin option “No ‘temporary’ students”
is unticked. OR permissions on the [word][number]shark-shared directory do not include
“Modify”.
In either case, this can result in a build up of lock files in the [word][number]shark-shared
directory. Deleting these lock files, ensuring correct permissions, and ticking
the box “No temporary students” will correct the problem and pre
vent the problem from recurring.
