We can help you much better if you tell us:

Contact details
Your name, and best ways to contact you by  phone or email
Best times to contact you by phone (UK 9-5pm, but some evening calls are possible)
Whether you are a home user, or school (and name of school)
Please tell us if you are outside the UK: We would aim to ring at a sociable hour, so do please tell us what time zone you are in.


What program is causing the problem?
Wordshark,  Wordshark 2, Wordshark 2L, Wordshark 3, Wordshark 3s, Wordshark 4
Numbershark, Numbershark 3, Numbershark 4
I
If Numbershark 3 or 4 or Wordshark 3s or 4  single-user CD version,  
what release number?
If possible, open the program, go to file / version.
Recent releases have the release number on the CD and on the back of the CD case (e.g. “Wordshark 3s.05”)

Do you have a single-user CD, or the school network version of the program?

Is the program running on a “standalone” computer, or on machines that are on a network?

What operating system are you running?

Apple Macintosh OS X [which one?]
Windows 95, Windows 98,  Millennium [ME], NT, Server 2003, XP,  Vista [which version]?

What seems to be going wrong?