See also the “Networks” tab for queries regarding:

A selection of questions put to our technical helpdesk:

Q1.  When we sign on  we get a message “xxx is a temporary student”. What does this mean? Answer

Q2. Can we add pupil names from CSV files?  Answer

Q3. We have a CD stand-alone version, and want to move the student data to the server for ease of making backups.  Answer

Q4. The network version keeps asking for our licence key Answer

Q5. We have lost our administrator password Answer

Q6. The computer does not remember where we got up to - it forgets the list we are on, or games we have played, or (in Wordshark) word lists we have added in. If I add new students or courses, they seem to disappear.  Answer

Q7. The “Detailed program of work” is a powerful feature in Wordshark - but how does it work with more than one administrator?  Answer

Q8. Is there a network version for the Mac yet?  Answer (Yes!)

Q9.  Our new laptop computer does not have a CD or DVD drive. Can we buy a single user CD to run on this by copying it onto our server or our virtual CD stack, to run across the network?   Answer

Q10.  We are worried that our program CD might get damaged. Can we make a backup ? Answer