Support Site Updated
25th May 2012
25th May 2012
Support Site for Wordshark & Numbershark
White Space Ltd is Registered in England and Wales at 45 St Dunstans Rd London W6 8RE. Registered number 908615
Support Tel: 020-
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Before installing: We recomment that you disconnect from the internet, and disable anti-virus software during installation of Wordshark and Numbershark, then re-start your computer to re-enable your anti-virus program.
Whilst there are no known conflicts between our programs and anti-virus software generally, some releases of some virus definition files from some companies occasionally incorrectly flag one or more of our files as a “suspicious object”, otherwise known as a “false positive”. An example of one that has affected Wordshark is at FAQ 16
In some cases, the anti-virus program has asked “Do you want to delete/quarantine the suspect file”. If you agree to this, then the anti-virus program will delete/quarantine parts of our program, which will then not work. If you say “no”, then the program usually runs happily from then onwards.
In some cases, the anti-virus program has asked “Do you want to run or quarantine the suspect file”.
If you “quarantine” our program, it will not run!
Typically, either the program will appear to install fine, and may even run once, but thereafter will open to the first “splash” screen, which sits for 15-30 seconds and then closes. Causes for this symptom
OR it sits for 1 - 20 minutes, and then opens and runs normally. Causes for this symptom
In some cases, anti-virus programs can cause freezing of our programs:
Whilst there are no known conflicts between our programs and anti-
In some cases, the anti-
In some cases, the anti-
Typically, either the program will appear to install fine, and may even run once, but thereafter will open to the first “splash” screen, which sits for 15-
In some cases, anti-
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Slow running and even freezing of Wordshark and Numbershark has been reported on some low-
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This is not a conflict, but a symptom of insufficient memory or processing power to run each of these programs at the same time.
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If you are affected, check that you have no more than one anti-
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On VERY low -
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Anti-
| World Clock |
| Uncaught_exception |
| Mac-Java |
| Parental Controls |
| Mac graphics problems |
| Mac Error Code 10 |
| Mac icon bounces |
| Mac-error-code-10-details |
| Cannot find main class-Vista |
| Main-Class-Further-Notes |
| Vista-fatal-exception |
| File Sharing & Security |
| Simple File Sharing |
| fixgraphics.exe |
| Sprites fix |
| CD-fizzle-after-splash-screen |
| School-CD-fizzle-after-splash-screen |
| network-fizzle-after-splash-screen |
| Networks - Instructions |
| CSE |
| Ranger |
| RM |
| Viglen-Classlink |
| Winsuite |
| Mac networks |
| Ergo-Free2Teach |
| hdguard |
| c2k |
| Logging_on |
| Upgrading_networks |
| Importing_students |
| registering |
| active_directory_logon |
| Importing-students-detailed-instructions |
| Import via Notepad |
| Upgrading-from-DOS-versions |
| Upgrade-to-network-from-CD-Version |
| Upgrading-network-to-later-network |
| Increasing-user-number |
| Community Connect |
| Winsuite Paths |
| Data Backup |
| Usernames |
| Passwords |
| Hidden Files |
| IWB safety |
| Fast CD drive safety |
| Numbershark hints |
| IWB |
| student_records |
| detailed_courses |